Restricted Grants Service
July – December 2023
Please read all the information below before deciding whether to apply.
St Albans Old People’s Trust will be restricting its services from 3rd July to 2nd December 2023 due to a staffing shortage.
The Trust will only be open for processing crisis applications.
Crisis Applications
Crisis applications are for those clients which the Trust judges to be in a crisis situation. For example, an essential appliance has completely broken, and/or the client requires immediate support, for example discharge from hospital, or move to new accommodation.
Please note that lead times for responding to queries via phone or email will be significantly longer than usual, as the phones will not be manned every day.
If you believe you have a need which cannot wait until December, please contact the Trust via grants.admin@staopt.org or by calling 07541 659442 or 01727 260701. You will need to leave a message explaining what you need and why you believe you need a crisis grant.
We will aim to respond in 3 working days.
If we agree that you need a crisis grant, we will post/email you an application form, or you can download one here.
If we feel that you will struggle to complete the application form, we may give you an appointment so we can help you, or signpost you to an agency which can help you.
Download an Application
To be considered for a grant you need to provide all the following. We cannot progress your grant without them.
- An application form, completed with as much detail as possible, including all your financial details
- Two bank statements
- Details of your savings
- Proof of your age
Once we have considered your application, we aim to provide you with a decision within 5 working days. If approved, we will provide the item or service soon after.
All applications deemed non-crisis, will be dealt with from December 2023 onwards. Queries for general information will be answered if and when the team has time. The Trust’s webpage called ‘Other Help’ provides a wealth of useful contact numbers.
Referrers
Please note the list of supporting documents required for an application to be considered. Also, the requirement for you to explain very clearly why your client requires a crisis grant, rather than waiting until December.
Crisis Grants Process
July – December 2023
1
Call/email
You call the Trust on 07541 659442 or 01727 260701 or email Grants.admin@staopt.org with a brief description of what you require and your situation
2
Processing
The Trust responds within 3 working days
3
Decision
Yes
Trust decides that yours is a crisis application. You need to provide:
- Fully completed application form
- Two bank statements
- Details of your savings
- Proof of your age
- Trust reviews your application and gives you a response within 5 working days.
- Provision of item will take a few days or weeks, depending on the supplier
— OR —
No
Trust decides that yours is not a crisis application.
- You are requested to apply in December
- If appropriate you will be signposted to other sources of support
- The Trust’s web page ‘Other Help’ also provides details of other sources of support.