Contractor’s Code of Conduct

If you are contracted by the Trust, to work directly for the Trust or to provide goods or services on behalf of the Trust, you agree to:

• Be fair and reasonable in terms of your fees
• If requested, provide a quotation in writing without obligation to purchase
• Provide an itemised invoice and receipt for work done and payment received
• Have appropriate licences for the work you do
• Comply with all current health and safety regulations
• Have in place appropriate Public Liability Insurance cover
• Be honest, reliable, trustworthy and respectful of older people
• Make good any work with which there are subsequent problems due to substandard workmanship or material defects following completion of the work

When visiting clients, you agree to:

• Reply to all voice messages left by clients. (Please advise the client to call the Trust if their request requires a different trade, or cannot be met in a reasonable time)
• Make appointments in advance by phone and call to cancel if unable to attend.
• Show your company’s identification when visiting the client
• Be professional in how you go about your work and leave work area clean and tidy on completion of the work

Tradespersons used by St Albans Old People’s Trust MUST NOT:

• Ask the client for any payment
• Commence work without prior agreement
• Request payment from the Trust before completion of work
• Take on a job if unable to undertake the work within a reasonable time
• Pass on a job to a colleague in the trade without the agreement of the Trust
• Treat a client with disrespect, be rude or abusive
• Breach a client’s confidentiality
• However, the Trust takes safeguarding issues very seriously: if you see anything that causes you concern, e.g. serious self-neglect of self, health or surroundings, abusive behaviour by a family member, please contact the Trust asap via phone. Please request a copy of the Trust’s Safeguarding Policy for more details.